Refund & Cancellation Policy
We build software with full transparency. If Nexus Engine does not fit your engineering workflow, our fair refund model ensures your investment is completely protected.
1. 14-Day Money-Back Guarantee
We offer a no-questions-asked refund policy for all new subscription tiers (Pro and Enterprise plans). If you decide the platform isn't right for your stack within 14 days of purchase, you are eligible for a 100% refund.
14 Days Window
Full refund eligibility counted from the moment of transaction timestamp.
Direct Credit
Funds return directly to the original card or payment gateway used.
Automated Prorating
Plan downgrades automatically apply pro-rated credits to your account balance.
2. Subscription Cancellations & Downgrades
You can cancel your subscription at any time via your Developer Console settings. Upon cancellation:
- Your API keys and allocated compute quotas remain active until the end of the current billing cycle.
- No further automatic renewals will occur once a cancellation request is confirmed.
- Your underlying data and environment variables are preserved for 30 days before permanent purging.
3. How to Request a Refund
To initiate a manual refund or billing inquiry, please follow these simple steps:
- submit an inquiry through our support page.
- Include your Workspace ID and the Transaction Reference received in your receipt.
- Our billing team will process the request within 24–48 business hours.
Billing & Refund FAQ
Have a billing question or issue?
Our finance and billing support team is available 24/7.